At Small Moves Canada Inc. (“Small Moves”, “we”, “our”, or “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.smallmovesvancouver.com, request a quote, or use our services.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, phone number, email address, home or business address, and any other information you voluntarily provide via contact forms, quotes, or service bookings.
- Payment Information: If you pay online, we may collect billing address and payment method (note: payment details may be processed through a third-party provider and not stored on our servers).
- Device & Usage Information: IP address, browser type, operating system, referring URLs, pages visited, and usage time. This helps us analyze web traffic and improve our website.
2. How We Use Your Information
We use your information to:
- Provide and manage moving and delivery services
- Respond to inquiries, provide quotes, and manage bookings
- Process payments and send invoices
- Communicate with you about services, updates, and promotions (with your consent)
- Comply with legal and regulatory requirements
- Improve website performance and user experience
3. Consent
By submitting your personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy and as required by law. You may withdraw your consent at any time by contacting us (see Section 8).
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share it only:
- With our trusted staff, contractors, or agents who need it to provide services on our behalf (e.g., drivers, movers)
- With third-party service providers (e.g., payment processors, CRM tools) who are contractually obligated to safeguard your information
- When required by law or legal process, or to protect our rights and property
5. Data Retention
We retain your information only as long as necessary for the purposes set out above, or as required by law (e.g., tax or accounting purposes). Once your data is no longer needed, it is securely destroyed or anonymized.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to disable cookies, but some parts of the website may not function properly.
7. Security
We take appropriate physical, technical, and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under Canadian law, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw your consent to our use of your information
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca)
To exercise these rights or make inquiries, contact:
Privacy Officer
Small Moves Canada Inc.
Email: info@smallmovesvancouver.com
Phone: (604) 800-2715
Mailing Address: [Insert Mailing Address]
9. Third-Party Websites
Our website may contain links to other websites not owned or operated by us. We are not responsible for their privacy practices and encourage you to read their policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date. We recommend checking this page periodically to stay informed.